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Terms for visitors

About the site

altavena.store is an information catalogue for visitors in Uganda. Altavena is not the seller of the products and is not a party to the sale.

Seller

The seller is the supplier of the product. Its name and address are given on the confirmation call and in the delivery paperwork.

Using the form

The form only requests a call and is not a purchase. A contract with the supplier begins when you agree to the order on the phone.

Prices and payment

Prices are in Uganda shillings and are paid on delivery. This site never asks for card details or a mobile-money PIN.

Turning back a parcel

You may turn down the parcel when it is delivered. Your consumer rights under Ugandan law stay as they are.

Product text

The text is given for information and does not replace the advice of a doctor or pharmacist.

Complaints

Email support@altavena.store and say what happened.

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