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Terms and conditions

Purpose of the site

altavena.store is an information catalogue for visitors in Tanzania. Altavena does not sell the products and takes no part in the sale.

Who is the seller

The supplier of the product is the seller. Its name and address are given on the confirmation call and on the delivery note.

What the form does

The form asks for a call and does not buy anything. A contract with the supplier is formed when you agree to the order on the phone.

Cost and payment

Prices are in Tanzanian shillings and are paid on delivery. This site never asks for card details or a mobile-money PIN.

If you refuse the parcel

You may refuse the parcel when it is delivered. Your rights under the Fair Competition Act, 2003, including its consumer-protection provisions, remain valid.

Product text

The text on product pages gives information only and cannot replace a doctor or a pharmacist.

Complaints

Email support@altavena.store and explain what went wrong.

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