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Terms of use

What the site is

altavena.store is an information catalogue for visitors in Nigeria. Altavena is not the seller of the products and is not a party to any sale.

Who the seller is

The supplier of each product is the seller. Its name and address are read out during the confirmation call and appear on the delivery documents.

The form

Sending the form requests a callback and is not a purchase. A contract with the supplier starts only when you confirm the order by phone.

Payment

Prices are shown in naira (₦). Payment is cash to the rider on delivery; this site never asks for card, bank or transfer details.

Refusing the parcel

You may decline the parcel when it is presented at your door. Your rights under the Federal Competition and Consumer Protection Act 2018 stay intact.

Product information

The descriptions inform only and cannot stand in for the advice of a doctor or pharmacist.

Complaints

Describe the problem to support@altavena.store. Consumer complaints can also go to the Federal Competition and Consumer Protection Commission (FCCPC).

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