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Terms and Conditions

What this site is

altavena.store is an information catalogue for visitors in India. Altavena neither sells the products nor participates in any sale.

Who the seller is

The product supplier is the seller. Its name and address are given on the confirmation call and in the delivery documents.

About the form

The form only requests a call back and does not amount to a purchase. Your contract with the supplier starts once you confirm the order on the phone.

Amounts and payment

Amounts are in Indian rupees and are paid in cash on delivery. This site will never ask for card numbers, a UPI PIN or an OTP.

Refusing delivery

You may decline the parcel when it arrives. Your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 continue to apply.

Product information

Product text is general information. It is not medical advice and does not replace your doctor.

Grievance redressal

Send your complaint to support@altavena.store; it will be acknowledged within 48 hours. You can also approach the National Consumer Helpline (consumerhelpline.gov.in).

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